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Privacy Policy

General Disclaimer:


Purchase Agreement


All purchases must be made through our website. Currently we take payments though Paypal and have plans to add some other payments methods in the future.


We ask that you purchase porducts from the website and not by phone. The phone number supplied is mainly for queries and payment issues.


By completing payment for your order, you have agreed to all shipping and refund terms and conditions that Blank Canvas Cosmetics has put in place. Blank Canvas Cosmetics does not take responsibility for misuse of any product purchased from the website. You are responsible for the care and use of your purchase.


Blank Canvas Cosmetics reserves the right to make changes to the website and prices at any time where necessary. All sales events have a start and finish date and will not be extended unless otherwise stated on the website. We reserve the right to modify any details of the website at any time we deem necessary.

Gift Vouchers are issued in values starting at €10. The gift voucher is electronic (digitally emailed) and will be the face value of the amount paid by the customer. During Sale times, some vouchers may be offered at sale price. Gift vouchers purchased at sale times, can only be used during Sale times. They cannot be used during other SALE times. Should we find error in your voucher for an amount < or >, this will result in the cancellation or vouchers until the issue is resolved.


Purchasing Our Products


Any purchases made from our website are solely made for non commercial uses unless agreed  with the company first. Any distribution, reselling (this includes third party selling on other websites , reproduction of products or company material is strictly prohibited and will result in legal action being taken.

Blank Canvas Cosmetics reserves the right to cancel an order (and not accept a transaction)  if deemed suspicious of bulk buying with the intent to resell to third parties without our company permission.

Your feedback is important and we want to grow our brand according to what you the consumer wants.  Feel free to email us with suggestions using the comment form below or email:  info@blankcanvascosmetics.com

Find our shop here on www.blankcanvascosmetics.com or you can shop with us on facebook at https://www.facebook.com/BCCosmetics.


FAQ:


1. Are Blank Canvas Brushes Vegan Friendly?


We have a full range of vegan brushes which you can see here: http://www.blankcanvascosmetics.com/categories/synthetic-brush-collection.html


We do have a full range of natural hair products however animals were not harmed in the process.



2. Are any of your products tested on animals?


We do not test on animals or work with manufacturers/suppliers that do either.  Some of our palettes may contain animal derived ingredients which may not be considered vegan friendly. All ingredients are listed on product pages.



Copyright


All content published on this website including images, text and information is the property of Blank Canvas Cosmetics.  Any reproduction/copy/plagiarising/lifting of text/information without permission from Blank Canvas Cosmetics (for commercial use or other) is strictly prohibited.



Privacy Policy of www.blankcanvascosmetics.com/


Blank Canvas Cosmetics collects some Personal Data from its Users.

Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.


Owner and Data Controller

Blank Canvas Cosmetics

Owner contact email: care@blankcanvascosmetics.com


Types of Data collected

Among the types of Personal Data that Blank Canvas Cosmetics collects, by itself or through third parties, there are: Cookies, Usage Data, first name, email address, last name, phone number, address, ZIP/Postal code, city, User ID, shipping address, house number and various types of Data.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using www.blankcanvascosmetics.com/.

Unless specified otherwise, all Data requested by Blank Canvas Cosmetics is mandatory and failure to provide this Data may make it impossible for Blank Canvas Cosmetics to provide its services. In cases where Blank Canvas Cosmetics specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by Blank Canvas Cosmetics or by the owners of third-party services used by Blank Canvas Cosmetics serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through Blank Canvas Cosmetics and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of Blank Canvas Cosmetics (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.


Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;

provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

processing is necessary for compliance with a legal obligation to which the Owner is subject;

processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;

processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.


Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.


Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

If broader protection standards are applicable, Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.


If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.


Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.


Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.


The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Contacting the User, Registration and authentication and Data transfer outside the EU.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.


Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of www.blankcanvascosmetics.com/, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Facebook Analytics for Apps (Facebook, Inc.)

Facebook Analytics for Apps is an analytics service provided by Facebook, Inc.

Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy. Privacy Shield participant.



Contacting the User

Contact form (www.blankcanvascosmetics.com/)

By filling in the contact form with their Data, the User authorizes Blank Canvas Cosmetics to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data collected: email address and first name.



Data transfer outside the EU

The Owner is allowed to transfer Personal Data collected within the EU to third countries (i.e. any country not part of the EU) only pursuant to a specific legal basis. Any such Data transfer is based on one of the legal bases described below.

Users can inquire with the Owner to learn which legal basis applies to which specific service.

Data transfer to countries that guarantee European standards (www.blankcanvascosmetics.com/)

If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out according to an adequacy decision of the European Commission.


The European Commission adopts adequacy decisions for specific countries whenever it considers that country to possess and provide Personal Data protection standards comparable to those set forth by EU data protection legislation. Users can find an updated list of all adequacy decisions issued on the European Commission's website.

Personal Data collected: various types of Data.

Other legal basis for Data transfer abroad (www.blankcanvascosmetics.com/)

If no other legal basis applies, Personal Data shall be transferred from the EU to third countries only if at least one of the following conditions is met:

the transfer is necessary for the performance of a contract between the User and the Owner or of pre-contractual measures taken at the User’s request;

the transfer is necessary for the conclusion or performance of a contract concluded in the interest of the User between the Owner and another natural or legal person;

the transfer is necessary for important reasons of public interest;

the transfer is necessary for establishment, exercise or defence of legal claims;

the transfer is necessary in order to protect the vital interests of the data subject or of other persons, where the data subject is physically or legally incapable of giving consent. In such cases, the Owner shall inform the User about the legal bases the transfer is based on via www.blankcanvascosmetics.com/.

Personal Data collected: various types of Data.

Registration and authentication

By registering or authenticating, Users allow Blank Canvas Cosmetics to identify them and give them access to dedicated services.

Depending on what is described below, third parties may provide registration and authentication services. In this case, Blank Canvas Cosmetics will be able to access some Data, stored by these third-party services, for registration or identification purposes.

Direct registration (www.blankcanvascosmetics.com/)

The User registers by filling out the registration form and providing the Personal Data directly to www.blankcanvascosmetics.com/.

Personal Data collected: address, city, email address, first name, house number, last name, phone number, shipping address, User ID and ZIP/Postal code.


Further information about Personal Data

Selling goods and services online

The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Blank Canvas Cosmetics depends on the payment system used.

The Service is not directed to children under the age of 13

Users declare themselves to be adult according to their applicable legislation. Minors may use Blank Canvas Cosmetics only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use www.blankcanvascosmetics.com/.

Analysis and predictions based on the User’s Data (“profiling”)

The Owner may use the Personal and Usage Data collected through Blank Canvas Cosmetics to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.

User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more, about the profiling activities performed, Users can check the relevant sections of this document.

The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

Personal Data collected through sources other than the User

The Owner of Blank Canvas Cosmetics may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.

Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.


The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with the Owner to find out which rights apply to them.

In particular, Users have the right to do the following:

Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.

Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.


Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.


How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.


Applicability of broader protection standards

While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.

Such broader protection standards apply when the processing:

is performed by an Owner based within the EU;

concerns the Personal Data of Users who are in the EU and is related to the offering of paid or unpaid goods or services, to such Users;

concerns the Personal Data of Users who are in the EU and allows the Owner to monitor such Users’ behavior taking place in the EU.


Cookie Policy

Blank Canvas Cosmetics uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of Blank Canvas Cosmetics or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, Blank Canvas Cosmetics may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, Blank Canvas Cosmetics and any third-party services may collect files that record interaction with Blank Canvas Cosmetics (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Blank Canvas Cosmetics does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within Blank Canvas Cosmetics and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. 


Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.


Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through Blank Canvas Cosmetics (or third-party services employed in www.blankcanvascosmetics.com/), which can include: the IP addresses or domain names of the computers utilized by the Users who use www.blankcanvascosmetics.com/, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using Blank Canvas Cosmetics who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of www.blankcanvascosmetics.com/. The Data Controller, unless otherwise specified, is the Owner of www.blankcanvascosmetics.com/.

Blank Canvas Cosmetics (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by Blank Canvas Cosmetics as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User's device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to www.blankcanvascosmetics.com/, if not stated otherwise within this document.

Latest update: May 24, 2018


Sales & Discounts

Sales & Discounts


Blank Canvas Cosmetics will run discounted shipping and sales prices at various times throughout the year. Discounts at times may exclusively be available to newsletter subscribers or facebook fans. All discounts are available only after announcement and cannot be booked or pre-ordered in advance unless otherwise stated on the website. Sale prices are not available after the event has taken place and emails requesting a reduction after such time will not be considered. We may also offer coupon or voucher events. All coupons/vouchers must be redeemed within the period mentioned in the event. Please read all conditions clearly.


Discounted Sales on our website are for the general public and not available to buy wholesale/bulk buy for resale/the action of selling on to third parties. Should this issue arise we will be forced to take legal action.


Blank Canvas Cosmetics reserves the right to cancel an order (and not accept a transaction)  if deemed suspicious of bulk buying during sales with the intent to resell to third parties without our company permission.


If you should need any discount terms and conditions explained before purchase please email: care@blankcanvascosmetics.com


 

Discount Codes

Extra Codes


Additional discount codes from your favourite Blank Canvas ambassador can be redeemed however this must strictly be applied before checkout. PayPal does not accept extra discount codes therefore to use a discount code please click through “proceed to checkout”. Strictly we will not be able to redeem or add a discount after your payment has been processed. We ask that you do not contact us with this request. Any extra discount codes offered are for your use but strictly before checkout.


Should a code not work for you, please contact us at care@blankcanvascosmetics.com before you complete your transaction. Discount codes cannot be redeemed after the transaction is made.


 

To Redeem a Discount Code:


Please ensure you choose "Proceed to Checkout" when using a discount code. (Express checkout via PayPal will not give you the option to redeem a voucher.)  Enter your discount in the text box before checkout.


 

To Redeem a Discount Code:
 

 

Black Friday, Cyber Monday Sales & Peak Times

Black Friday, Cyber Monday Sales & Peak Times

 

Only discount codes of 10% can be redeemed in addition to automatic discounts available. Other discounts are disabled for these sale days.


ALL SALE ITEMS ARE AVAILABLE WHILE STOCKS LAST.


Unfortunately if the product isn't in stock on our store for SALE times, it’s unavailable for purchase.


Sale times are final. Any order placed outside of these times will not receive the discount and cannot be redeemed.


Some Gift Sets that I wanted to buy are out of stock.


Unfortunately, Gift Sets sell out very quickly but we’ve added another alternative. You can Build Your Own Gift Box, with our luxurious Blank Canvas Gold Gift Box. Then you can choose from our product range what you’d like and create your own Bespoke Gift Box.


Click here to Build Your Own Gift Box

 

Placing Your Order

Do not refresh page!


When you go to “Proceed to Checkout”, it’s important that when you hit the purchase button, you wait for confirmation of order. Do not refresh your page until you receive this as this can lead to duplicate payments.


Once your order is made, you’ll receive an email confirmation with an order #.

 

It’s important the following are 100% correct:

 

  • Your delivery address that you will be present at during business hours 9am-6pm
  • Your email - essential so you get order confirmation and updates
  • Your contact phone number - for the courier to contact you

 

Picking, packaging and dispatch process:


Once we receive your order, it's sent to Picking & Packing, therefore changing an order before dispatch is highly unlikely. We urge you to choose your order with care. 

 

FAQ: Order and Payment

I placed an order, money has debited my account, but I haven't received an email to confirm / when I log into my store account I can't see my order details?


There could be a few reasons for this. We may have received your order however the email you've used may have a typo or be incorrect. Once you mail us, we will look into this and send you confirmation.
 

If you have a transaction or order #, this is of great help to us, so we can help you with your inquiry. Contact us asap so we can rectify any issue at our end.


If you haven't received a confirmation email from us with your order #, firstly check your junk mail and if you can’t locate it, please email us at care@blankcanvascosmetics.com with any information you have e.g. PayPal transaction number, credit card confirmation.


 

Duplicate Payments. I made 2 payments / You’ve taken my money twice!


If you've made a duplicate order or payment (receive 2 or more order numbers) please email us at care@blankcanvascosmetics.com. We stress the fact that it isn't possible for us to take payment from your account without authorisation and should you make a duplicate payment, generally this is caused by refreshing a page before your order is confirmed or by pressing a purchase more than once.


 

My order status says, "awaiting fulfilment". What does this mean?


This means your order is now in processing and awaiting being packaged. The status will change to "shipped" once it has been dispatched from our warehouse. 

 

FAQ: Delivery

We aim to dispatch your orders as soon as is possible however please note the following information.


If you have a question about your order, make sure to include your order # and full name.


Before you do, maybe your question is answered below:


 

I placed an order on Black Friday, Cyber Monday and after Christmas. When will I receive it?


Normally during non-sale times, we dispatch within 1-3 business days. During SALE times, we generally aim for within 10 business days. Should you not receive your order after 14 business days (end of business day 15th December) within Ireland and 20 outside Ireland, please contact us.
 

 

My order says, "Awaiting Shipment". When will it be shipped?


Your order is now packed and in a queue system for dispatch. This can take time. You'll receive a dispatch email once your order has left our warehouse. This will also include a tracking code if courier service is being used.


Please ensure your email is correct. 
 

 

When can I expect my order after it has been shipped?


Within Ireland: within 1-2 days
Great Britain: 3-5 days
Europe and Rest of World: 5-12 days

 

Slow transit locations may take longer and include Germany, Italy, UAE, Saudi Arabia, Middle Eastern countries, South Africa, India and Pakistan.   

 

COURIER WITHIN IRELAND:  

You can track your order using the tracking number you receive via dispatch email. The courier should try to call you prior to delivery. Please ensure you keep track of your tracking number which you'll receive via email. If undelivered after failed attempts of delivery, the courier service will stop trying after 5 days. Your order will then be returned to us. Please ensure your phone number is correct and you're available to answer.  The courier generally delivers between 9 and 5pm and has a designated time for your area and cannot deliver outside that particular time.
 

 

I placed an order, it's been shipped but I need the courier/postal carrier to deliver it to another address?


This isn't possible. Your order will be delivered to the address you used at checkout. It’s important you make sure your delivery details are correct.


 

I've received a tracking number but it says it has no scans.


This means that it's in the courier depot but not in the courier's hands yet. Once the courier has it in the van for delivery you will see it has scans.


You can contact the courier company with your tracking number if you've missed the driver's call.


 

I chose express postage and my order is still awaiting shipment?


If choosing courier service, please be aware that this is not an express service. We aim to dispatch orders quickly however high volumes will result in a longer dispatch time. We will not be able to respond to special requests of early or faster dispatch than is possible.


This busy period can sometimes lead to chaos and a feeling of panic but please note we will help resolve issues where possible.


We ask for your patience and calm at this time. We cannot accept any aggressive or unreasonable behaviour.


We are a very friendly bunch here at Blank Canvas and our top objective is for you to receive your order.

 

FAQ: Incorrect Orders, Refunds & Returns

My order has arrived but it’s incorrect


We will do our very best to resolve this issue. We will then arrange an   uplift of the incorrect item(s) and send the correct goods.


 

My order is not what I expected, I wish to return


That’s ok too. Email us at care@blankcanvascosmetics.com firstly with your order number and detail of what you’d like to return.


You can return your unused and in original packaged goods via mail/courier only within 14 days to


RETURN ADDRESS

BLANK CANVAS COSMETICS
c/o Autofulfil Fulfilment Centre
Unit B3, Deerpark Industrial Estate
Oranmore
Co. Galway, H91 D452
Ireland


 

We do not offer free returns at present


You should include a note with your order number.


Upon receipt and inspection that goods are in perfect restock order, we will refund via your original payment method. Please note, this does not apply to purchases made with one of our stockist. Please contact them instead.


 

PayPal Refunds

 

PayPal refund generally is automatic.  Note: this isn't your bank account and the refund will need to be withdrawn from your PayPal account.


 

Credit Card Refunds


Credit card refunds are arranged quickly at our end upon requests however your bank will take 3-7 days to process this payment back to your account. This is beyond our control.

 

Orders already dispatched cannot be cancelled. However, you can return your order once you receive.

 

For any other query, please contact care@blankcanvascosmetics.com. During this busy period, it may take up to 48 hours to respond.


 

Courier service is via Fastway Courier

 

Depending on the size of your order, this service may be used.  
 

 

Ways to Contact Us:

Email:

care@blankcanvascosmetics.com

 

Chat:

Button located at the bottom right corner of the website.

 

Facebook:

Look for “Support” and message us there.

 

You’ll receive a ticket # and are in a queue which will mean we’ve received your message and will deal with it in due course.