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Payment, Dispatch, Shipping & Returns

Payment

You can make payment via Credit Card or PayPal. 


For online payments, currently we accept PayPal plus all major credit cards such as Visa Debit, Visa, Mastercard.  PayPal is a very safe payment method for purchases online. You can use PayPal as a pay path to pay via your Visa Debit, Visa, Mastercard and most major credit cards. You have the option of checking out as a guest /use your PayPal account or set up an account. Prices are shown mainly in € Euro. There are some currency conversion estimators available to the left side. Please note these rates are an estimated amount. For a real-time conversion, you can check out www.xe.com.


As we are a European, the amount deducted will be Euro. PayPal and your credit card provider will convert to your currency at checkout. We have no control over the real-time currency exchange rate. The currency conversion on our website is an approximate conversion. The full amount payable will be shown at checkout. By paying this amount, you have agreed to the real-time exchange rate offered by PayPal or credit card provider. Blank Canvas Cosmetics is not responsible for any further transaction charges incurred by your bank or credit card provider.


You will receive an invoice from PayPal upon completion of your transaction should you pay via PayPal.  You should then receive a confirmation email from Blank Canvas. Should you not receive this within 10 hours of your transaction, please contact us at info@blankcanvascosmetics.com


 

 

 

 

After You've Made Your Purchase

 

You should receive the following via email:


An order summary with order number e.g.  #2057 from Blank Canvas Cosmetics. If you do not receive this within 10 hours of purchase, please email us at info@blankcanvascosmetics.com.


It is important you enter your full address correctly at time of ordering. This is the responsibility of the customer. Please review your address upon opening a store account or ordering. Should you notice on your receipt that you have misspelled or included incorrect details, please contact us immediately as once goods are despatched, we cannot be responsible for errors made on your address. Our address labelling is automated and cannot pick up on errors or omissions. Orders shall not be resent /refunded/cancelled should an address error be made.


 

Purchasing Pallettes


When trying out cosmetics for the first time, it is your responsibility to carry out a patch test by applying the product in the inside of your elbow 24-48 hours before applying this product.


 

Discount Codes


From time to time, we run special discount code offers or with specific bloggers/vloggers. The codes are generally all UPPERCASE and can be enabled by entering them at checkout. Unfortunately, should a code not be entered, we cannot redeem the code manually. Nor reimburse discounts should the code not be redeemed after the payment is complete. Requests for codes to be added to orders already placed or redeemed cannot be honoured. Please ensure you contact us before checkout if you are having issues with a particular code.


 

Shipping & Dispatch

Shipping & Dispatch


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Transit times can vary from country to country and some countries are considered slow transit. (please see below)

 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Our main priority is you. You've chosen to order with us and we really appreciate your custom, therefore, we aim to dispatch as quick as we can and generally our record is within 3-5 days.*  Please note, this is the time we dispatch from our warehouse. Please allow time for delivery in addition to this. The length of time to reach your address can vary according to postal services and location.

 

Postal and courier services operate Monday-Friday.

 

*with the exception of busy periods such as Black Friday, Cyber Monday, Christmas, restock times and when we have a specific SALE on. Even then, our main priority is to get you your order dispatched as soon as we can.


 

Once We Dispatch


PLEASE NOTE: Dispatch time is between 3-5 days. You will receive an email to confirm your order has left our warehouse. Once we have dispatched, unfortunately the time it takes to reach you is out of our control. Delivery times can vary from country to country. We can give you an estimated time only. The postal service we use is ANPOST and we use their transit estimator: http://postage.anpost.ie/transit.asp which gives an estimated transit time from Ireland to your country. Transit times vary according to the size and weight of a package.


 

Estimated Transit Times

  • to Ireland: 1-2 business days after dispatch. Courier transit times are generally 24 hours, max 48 hours.
  • to the UK: 2-4 business days after dispatch.
  • within Europe: 3-8 working days after dispatch.
  • to other international countries: 5-12 working days after dispatch.

 

Please see other time frames below under Delayed Parcels.

 

IMPORTANT: It's advisable to order in advance of any personal requirements such as birthday/gift/college course deadlines to allow for dispatch and transit time. 

 

We include your email address and phone number on the postal label so as if there is an issue with delivery, it may be a point of contact for the person delivering.  If you wish for this information not to be included on your label, please state this in the Note Section at the time of ordering.


 

Standard Shipping:  Ireland & the Rest of the World


A flat rate Postage and Packaging fee of €2.99* is charged on all single brush and sponge items except brush sets which have a fixed rate from €5.99-€9.99 (excluding Palette Store items which have a fixed P&P cost of €5.19 per item**).


*Standard shipping does not come with a tracking number and is not insured.

**Some products have fixed shipping rates as stated on product page.


 

Courier Service: within 32 Counties of Ireland


We offer a delivery service option using courier. Please ensure you provide the correct contact telephone number when ordering so as the courier can reach you upon delivery. The courier will call you before delivery therefore it's important to answer the call.  Average Delivery time is between 24-48 hours from the time of dispatch.


 

Registered Mail with Tracking (Insured)


Registered post starts from €9.90 and includes a tracking number. Items purchased are insured in the event of lost/undelivered items. *Should you require your tracking number in advance of delivery, please email us: info@blankcanvascosmetics.com.


*Standard shipping does not come with a tracking number and is not insured.


 

Lost or Delayed Packages (Standard Post) 


99% of the time, standard post is very effective and efficient. In the event that a customer reports a package undelivered after the estimated time of delivery (http://postage.anpost.ie/transit.asp), we then aim to track the delayed or missing package with ANPOST parcel "missing parcel investigation" This will ensure we find out where exactly the item is e.g. if it's been delivered and where to. The system has proven very effective for us. Please note: we cannot send out a repeat order/refund until we retrieve the missing item.


Note: The company will not be responsible for missing items should you give postal instruction other than your own address such as "if not in, leave in rubbish bin at back of house" or "leave in neighbour's porch" or any instructions of such nature.


Delayed Packages could be due to a slow transit country. This can vary according to customs and post office policies in each country. In our experience, the following countries can take longer than 12-26 days: Germany, Italy, UAE, Saudi Arabia, Middle Eastern countries, South Africa, India and Pakistan.  


We cannot file a missing parcel claim until this time period has passed as your parcel may still be in transit.


 

Returned Packages


Returned Packages as a result of “Not being picked up” or “Not possible to deliver to customer”.


Should we receive a parcel which has been undelivered and returned to us, we will notify you. In this instance, payment will be required to resend the item. Should you not wish for the item to be resent, credit or a refund will be issued less original shipping charges. 


 

Customs

EU Countries:

 

As we are based in Ireland, countries within the EU will not be charged customs duties. 

 

 

Countries outside the EU:

 

You, the customer, are responsible for all customs taxes or other duties incurred. This can vary from country to country. It's advisable to check your own country's policy and rates to avoid any unexpected tariffs. 

 

Care For Your Brushes

Check your brush for any signs of issue on receipt.

 

Check that the handle of your brush is intact and that there is no excessive shedding. Please note that a small amount of shedding is normal during the first 3-4 uses.

 

Issue brushes should be reported to the original place of purchase within 30 days of purchase. Always keep proof of purchase for your records.

 

 

 

You’ve invested in your brushes so you want them to last.  The most certain way to do this is to take proper care of them.

 

Why should I clean my brushes?

 

Cleaning your brushes not only prevents breakouts and bacteria build up on your skin but also preserves the fibres.

 

How often should I clean my brushes?

 

All brushes should be flash washed on receipt to allow natural shedding to take place.

 

 

Some brush types need to be washed more regularly in order to maintain them and prevent product build up.

  • Foundation brushes - once a week
  • Eye brushes - every two weeks
  • All other brushes - once a month

 

* This is a guideline and will depend on the amount of use and product used on your brushes.

 

How do I clean my brushes?

 

You can clean your brushes by using a daily brush cleansing spray (we stock Ella and Jo daily brush spray) or by washing them at the recommended intervals with our gentle brush soap/cleanser. Checkout our brush soap here.

 

Use only a pea-sized amount of soap or cleanser. When rinsing the fibres of your brush, ensure that water does not reach or go into the metal ferrule (shiny metal part) as water damage causes the glue to break down and fibres to become loose.

 

Ensure the fibres of your brush are rinsed well as excess product residue not only damages the fibres of the brush but also allows bacteria to grow, creating breakouts of the skin.

 

Once your brush has been rinsed thoroughly, place the brush on a clean surface to dry. Brushes can be laid flat or with the fibres at a downward facing angle.

 

If you are new to brush care, check out the videos on our website for tips.

 

 

If you feel that you may not be able to prevent water from reaching the ferrule, invest in a good daily brush cleansing spray.

 

Important: If you see product building up further than halfway down the brush head, it means your brush is being used incorrectly. Brushes that are saturated in product will not last.

Customer Returns Policy

I just placed an order and I've changed my mind

That's no problem. Please contact care@blankcanvascosmetics.com right away and we will cancel your order. 

Orders already dispatched cannot be cancelled. However, you can return your order once you receive. 

I've just received my order is not what I expected, I wish to return

That’s ok. We hope that your order is what you wanted, but we understand.  

Please complete the form linked here https://www.blankcanvascosmetics.com/index.php?route=account/return/add

You can return your unused and in original packaged goods via mail/courier only within 28 days. Please note: Always get proof of postage. 

RETURN ADDRESS

BLANK CANVAS COSMETICS
c/o Autofulfil Fulfilment Centre
Unit B3, Deerpark Industrial Estate
Oranmore
Co. Galway, H91 D452
Ireland

We do not offer free returns at present

You should include your full name and order number in your package so we can match it to your purchase and begin the refund process. 

Upon receipt and inspection that goods are in perfect restock order, we will refund via your original payment method. Please note, this does not apply to purchases made with one of our stockists. Please contact them instead.

PayPal Refunds

A PayPal refund is generally automatic.  Note: this isn't your bank account and the refund will need to be withdrawn from your PayPal account.

Credit Card Refunds


Credit card refunds are arranged quickly at our end upon requests however your bank will take 3-7 days to process this payment back to your account. This is beyond our control.

For any other query, please contact care@blankcanvascosmetics.com. During this busy period, it may take up to 48 hours to respond.

Refunds

Refunds


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Customer Service

We pride ourselves in offering a cheerful and friendly service and will strive to resolve or help you as best we can. We want you to have a great Blank Canvas experience and will do our utmost to ensure this is exactly what you get. We ask that should you have an issue, that you will greet us in a clear and rational manner. This is part of our anti aggression policy which we operate in our workplace and with our valued customers. After all, who wants to be angry? :)

 

Copyright

All content published on this website including images, text and information is the property of Blank Canvas Cosmetics.  Any reproduction/copy/plagiarising/lifting of text/information without permission from Blank Canvas Cosmetics (for commercial use or other) is strictly prohibited.