Your shopping cart is empty!
We pride ourselves in offering a cheerful and friendly service and will strive to resolve or help you as best we can. We want you to have a great Blank Canvas experience and will do our utmost to ensure this is exactly what you get. We ask that should you have an issue, that you will greet us in a clear and rational manner. This is part of our anti aggression policy which we operate in our workplace and with our valued customers. After all, who wants to be angry? :)
Payment can be made via Paypal or Credit Card.
1. I placed an order, money has debited my account but I haven't received an email to confirm/ when I log into my store account I can't see my order details?
There could be a few reasons for this. We may have received your order however the email you've used may have a typo or be incorrect. Once you mail us, we will look into this and send you confirmation.
If you have a transaction or order #, this is of great help to us so we can help you with your inquiry. Contact us asap so we can rectify any issue at our end.
2. Duplicate Payments . I made 2 payments/ You’ve taken my money twice!
If you've made a duplicate order or payment(receive 2 or more order numbers) please email us at firstname.lastname@example.org. We stress the fact that it isn't possible for us to take payment from your account without authorisation and should you make a duplicate payment, generally this is caused by refreshing a page before your order is confirmed or by pressing purchase more than once.
INCORRECT ORDERS, REFUNDS AND RETURNS
1. My order has arrived but it’s incorrect.
We will do our very best to resolve this issue. We will then arrange an uplift of the incorrect item(s) and send the correct goods.
2. My order is not what I expected. I wish to return.
That’s ok too. Email us at email@example.com firstly with your order number and detail of what you’d like to return.
You can return your unused and in original packaged goods via mail/courier only within 14 days to
BLANK CANVAS COSMETICS
c/o Autofulfil Fulfilment Centre
Unit B3, Deerpark Industrial Estate
Co. Galway, H91 D452
3. We do not offer free returns at present.
You should include a note with your order number detailing your name, order number, contact details and the reason for your return.
Upon receipt and inspection that goods are in perfect restock order, we will refund via your original payment method. Please note, this does not apply to purchases made with one of our stockist. Please contact them instead.
Paypal refund generally is automatic. Note: this isn't your bank account and the refund will need to be withdrawn from your Paypal account.
Credit card refunds
These are arranged quickly at our end upon requests however your bank will take 3-7 days to process this payment back to your account. This is beyond our control.
Orders already dispatched cannot be cancelled. However, you can return your order once you receive.
4. For any other query, please contact firstname.lastname@example.org. During this busy period, it may take up to 48 hours to respond.
5. Courier service is via Fastway Courier and DPD.
It is essential that customers provide a telephone number which they can be reached on in order for couriers to make delivery. Delivery service is generally between the hours of 9am-5pm.
Customers should note that couriers are assigned to specific routes each day and therefore exact delivery times are not available.
Team Blank Canvas
All content published on this website including images, text and information is the property of Blank Canvas Cosmetics. Any reproduction/copy/plagiarising/lifting of text/information without permission from Blank Canvas Cosmetics (for commercial use or other) is strictly prohibited.