"I just placed an order and I've changed my mind"
That's no problem. Please contact firstname.lastname@example.org right away and we will cancel your order.
Orders already dispatched cannot be cancelled. However, you can return your order once you receive it.
"I've just received my order and it is not what I expected, I wish to return"
That’s ok. We hope that your order is what you wanted, but we understand.
Please download the Returns Form and return this along with the items to the address below.
You can return your unused and in original packaged goods via mail/courier only within 28 days. Please note: Always get proof of postage.
BLANK CANVAS COSMETICS
c/o Autofulfil Fulfilment Centre
Unit B3, Deerpark Industrial Estate
Co. Galway, H91 D452
We do not offer free returns at present
You should include your full name and order number in your package so we can match it to your purchase and begin the refund process.
Upon receipt and inspection that goods are in perfect restock order, we will refund via your original payment method. Please note, this does not apply to purchases made with one of our stockists. Please contact them instead.
A PayPal refund is generally automatic. Note: this isn't your bank account and the refund will need to be withdrawn from your PayPal account.
Credit Card Refunds
Credit card refunds are arranged quickly at our end upon requests however your bank will take 3-7 days to process this payment back to your account. This is beyond our control.
For any other query, please contact email@example.com. During this busy period, it may take up to 48 hours to respond.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you have any queries about Returns, please don't hesitate to contact us.