Our fulfilment warehouse will continue to operate in a safe, physical distanced and clean environment.
All administration and office staff are now working from home.
Due to the current crisis, dispatch and delivery timeframes may be delayed (Operation Days are Monday to Friday). We thank you for your patience.
Ireland And UK Customers: 2-7 business days after ordering.
For International Orders: 14-21 business days after dispatch. There may be some delays depending on your country’s postal system.
New Delivery Protocol:
- Delivery persons and couriers will practice contactless delivery.
- You will not be asked to sign for delivery.
- Instead the driver will capture the words C19 or similar as a signature. GPS co-ordinates are captured at the point where the parcel is scanned as delivered.
- Your courier/delivering person accepts no liability for loss or damage where this new C19 delivery process has been followed by the delivering person
When The Delivery Person Comes To Your Home
- Step back as you open the door and apply the 2 metres or more distance when receiving your delivery.
- Better still, speak to the courier through the window if possible and indicate to drop on your step ensuring your delivery is scanned when delivered.
- To minimise risk, we can no longer facilitate Collection from Depots. Delivery must be directly to you.
- Do not send your purchases to places of work that are closed (schools, universities, pubs, restaurants etc) - these will be returned directly to you.
Hygiene Tips For When You Receive Your Package
- Wipe down your purchases too for added safety.
- Discard of all packaging.
- Wash your hands after receiving AND opening your parcel.
We continue to monitor this situation and and will update you should any changes occur. We are ensuring the safety of everyone involved in our business.
On behalf of the team at Blank Canvas, we send our love, health and safety.
We're in this together, It’s in our hands!
We thank you for supporting us during this time.