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Customer Returns Policy

Unhappy/changed your mind about your purchase?

We would hope you are satisfied with all your purchases however, should you wish to return your unused purchase we ask that you
1. Complete the Returns Form and notify us via email Customer Service within 30 days of purchase.
   Please ensure you get proof of postage, as we must receive the goods before we can take the next steps of refund/exchange/store credit issued.


Please Note: Washed or used brushes or used/open products are not accepted.   
Why?
Due to the nature of our products and for hygiene purposes all returns must be received unopened and unused in its' original packaging within 30 days.


What happens next?
Upon receipt and examination of your returned goods, we will issue a refund less postage to your chosen method of payment. Alternatively, store credit can be used as exchange for your returned goods.
Should your returned items be detected as used, we will be unable to refund full amounts.  Return shipping charges are non-refundable.  

Faulty Products:
(i) Issue Brushes
If you experience an unnatural amount of shedding in the first 7 days, please contact us.

It’s important you don't continue to use a brush, which you feel is shedding large amounts, as the issue will only worsen.  

Please do not discard of the brush, as we will need to run a check on it. 

We offer a 30 day return from the date of purchase on all brushes purchased online.


Should you purchase in one of our reseller stores, please contact the store directly with your issue brush plus proof of purchase.  

Due to the nature of brushes, returns after this date are not accepted. Issues arising with your brush generally will happen within the first 3 uses. Please complete our Returns Form here and a member of our customer service will be in touch.
All replacements are sent after  receipt of the issue brush returned to us.


(ii) Make Up and Accessories

Change your mind? That's ok. 

1. Complete the Returns Form and notify us via email Customer Service within 30 days of purchase. 
2. You'll be asked to return your product. Please ensure you get proof of postage, as we must receive the goods before we can take the next steps of refund/exchange/store credit issued.


What happens next?
Upon receipt and examination of your returned goods, we will issue a refund less postage to your chosen method of payment. Alternatively, store credit can be used as exchange for your returned goods. 
Should your returned items be detected as used, we will be unable to refund full amounts.  Return shipping charges are non-refundable.  


Copyright
All content published on this website including images, text and information is the property of Blank Canvas Cosmetics.  Any reproduction of information without permission from Blank Canvas  (for commercial use or other) is prohibited and may result in legal action.