RETURNS FOR BELOW:
Please complete the form below with a detailed description of your issue.
Unhappy/changed your mind about your purchase?
We would hope you are satisfied with all your purchases however, should you wish to return your unused purchase we ask that you complete the returns form and notify us via email , firstname.lastname@example.org within 30 days of purchase. Please ensure you get proof of postage as we must receive the goods before we can take the next steps of refund/exchange/store credit issued.
RETURN ON ALL UNUSED, UNOPENED ITEMS: 30 DAYS RETURN POLICY. Washed or used brushes are not accepted.
Due to the nature of our products and for hygiene purposes all returns must be received unopened and unused in its' packaging within 30 days. Upon receipt of your returned goods, we will issue a refund less postage to your PayPal account. Alternatively, store credit can be used as exchange for your returned goods. Should your returned items be detected as used, we will be unable to refund full amounts.
RETURN OF ISSUE BRUSHES:
- If you experience an unnatural amount of shedding in the first 7 days, please contact us and we’ll do our best to solve your issue. Please ensure you contact us within the first 7 days of receipt It's important you don't continue to use a brush which you feel is shedding large amounts as the issue will only worsen.
We offer a 60 day return from the date of purchase on all brushes purchased online. Should you purchase in one of our reseller stores, please contact the store directly with your issue brush plus proof of purchase.
Due to the nature of brushes, returns after this date are not accepted and will be returned. Issues arising with your brush generally will happen within the first 3 uses. Please email email@example.com or complete the RETURNS FORM below with your order # and 2 clear images of the issue brush. All replacements are sent upon receipt of the issue brush returned to our Dublin office. Return shipping charges are non refundable. There are no collections/drop offs at this office.
Blank Canvas Cosmetics
Other Defective Items:
If you receive a defective item for example: a faulty brush or broken palette, we'll ask you to return the faulty good(s) and we will send you a replacement(s) as soon as we receive the returns. You'll be asked to complete a brief form with your reasons for return so we can ensure we better our services to you, the customer. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect order or your brush is faulty)
PALETTES: Please Note: We double check every palette before dispatch and ensure they leave us in perfect condition. We go to great efforts to pack palettes so that they arrive to you undamaged. It is out of our control how your package is handled once it leaves us however should your palette arrive damaged we ask that you contact us immediately(within 1 day of receipt of defective good(s). During transportation, goods may be damaged. We ask that you take great care when opening palettes.
Despite the careful wrapping that takes place with the palettes, some palettes will still be damaged during transportation. As the palettes are very affordable, we cannot replace every palette for minor damage. Here are a few tips as to what you can do:
- Take a few drops of medicinal alcohol
- Flatten the powder compact with a little bit pressure
- Leave it for one day, and the alcohol will be evaporated completely, then the make-up will be as good as new one.
In the event of a very badly damaged palette, we ask you contact us straight away. For return of palettes, we do not incur the shipping cost of return.
ISSUE OF REFUNDS You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We pride ourselves in offering a cheerful and friendly service and will strive to resolve or help you as best we can. We want you to have a great Blank Canvas experience and will do our utmost to ensure this is exactly what you get. We ask that should you have an issue, that you will greet us in a clear and rational manner. This is part of our anti aggression policy which we operate in our workplace and with our valued customers. After all, who wants to be angry? :)
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